25th August 2025.
A crucial three-day training program, focusing on National Emergency Medical Service (NEMS) indicators and operational settings, has officially begun at the Wusum Hotel in Makeni.
The vital session was inaugurated by the Chief Executive Officer, Dr. Songor Koedoyoma, who underscored the paramount importance of the training, specifically highlighting its significance in refining and standardizing operational procedures (SOPs) across critical areas such as the Call Center, Referral Coordination, and Field Operations. The training boasted full attendance from a diverse and essential group of personnel, including Call Center Operators, District and Regional Coordinators, Paramedics, Referral Coordinators, and Ambulance Drivers, ensuring comprehensive representation from all arms of the service.
Day one featured highly interactive sessions designed to reinforce fundamental service pillars. The Senior Human Resource Manager led a thorough discussion on Human Resource policies and procedures, covering vital aspects from recruitment protocols to contract termination. This was followed by an engaging Communication training session, delivered by the Corporate Affairs Manager, which focused on Communication SOPs, with staff actively encouraged to embrace and contribute to the ongoing rebranding process of the service.
A significant portion of the day was dedicated to the rollout of various critical SOPs, prompting a lively question-and-answer segment where participants sought clarity and offered insights. The Chief Executive Officer (CEO) and the Director of Operations (DoOps) were on hand to address queries, ensuring a shared understanding and commitment to the new guidelines.
As the inaugural day concluded with robust engagement and productive discussions, the team eagerly anticipates the second day of this pivotal training, poised to further enhance the nation’s emergency medical response capabilities.
